DELIVERY AND RETURN INFORMATION
Wherever “website” or “store” is mentioned, it refers to Vapes Bars, the operator of www.vapes-bars.com.
By placing an order through this website, you will be agreeing to the terms mentioned in the sections below. These terms are provided to ensure that both parties are aware of, and agree upon this arrangement to mutually protect and set expectations on our services.
Shipping Information
- We are pleased to offer free shipping on all UK orders. Please note that our standard delivery times apply and additional fees may apply for express shipping.
- We offer free international shipping on all orders above £100. Please note that customers are responsible for any applicable customs fees or import duties. Please allow 7-14 business days for delivery, depending on your location. For more information on international shipping, please contact our customer service team.
Delivery Information
We provide an estimated dispatch time for your order, which you can view online. It’s important to note that these times are estimates and not guaranteed. Once your order has been dispatched, you’ll receive an email confirmation. If you haven’t received your order within 10 working days of the expected delivery date, please don’t hesitate to contact our Customer Services team for assistance.
Return & Refund Policy
- It is our belief that you will be thrilled with any products purchased from our store. That is because we go out of our way to ensure that they are designed and made to be just what you want. Be that as it may, we understand that you may sometimes change your mind.
- To return products purchased in our store, simply return the unopened & fully sealed item within 14 days and with your receipt of purchase. We will refund the price you paid for the goods and credit the refund amount to the account that you made payment with.
- Return shipping will be paid for at the customer’s expense, and customers will be required to arrange their own shipping.
Requirements for a Refund
- Items must still be sealed in the original manufacturer’s packaging and in resalable condition.
- Receipts issued on purchase must be available to process the returns.
- Product serial number must match the serial number on the receipt.
- If the returns criteria are not met fully, we will refuse the return.
Contact Us
If, for any reason, you are not completely satisfied with any goods or services that we provide, don’t hesitate to contact us on:
Via Email: operations@vapes-bars.com
Return Address:
Vapes Bars
80-83 Long Lane,
London, EC1A 9ET,
United Kingdom