INTRODUCTION

Welcome to Vapes Bars.

This Privacy Notice explains what we do with your personal information when you are visiting our website, social media pages, or over the phone. It applies to the personal information of our consumers customers.

It describes how we collect, use and process your personal information while complying with our legal obligations to you.

INFORMATION WE COLLECT ABOUT YOU

• Information that you submit online via the Website or it is given to us by phone or via the webchat function, including your name, contact details, social media handle, date of birth, age, your vaping history and preferences, your subscription history, login credentials and bank details. We collect this in a number of ways, including when you register for an account with us and/or make a purchase online or offline.
• Information that you submit via any contact forms on the Website and any correspondence we have with you over email or phone or via the webchat function on the Website.
• Details of transactions you carry out or orders you place through the Website or your phone.
• Details of your previous smoking history including the brands of cigarettes which you smoked.
• Details of your marketing preferences.
• Details of your flavour preferences.
• Details when you enter a competition or prize draw, including any personal information contained in the entry itself.
• Additional details that you provide at one of our events, including images, information provided in surveys and the last four digits of your current valid personal identification.
• Extra information that you choose to tell us.
• Details of any adverse reaction on incident experienced whilst using our products that you disclose to us over email or by phone or using the webchat feature on the Website.
• The content of the reviews you leave of our products.
• Technical information about your visit, including details of your visits to the Website and your navigation around the Website, traffic data, communication data, information about the device you use to access the Website, your Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

HOW WE USE YOUR INFORMATION?

• To send you marketing and promotional communications. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
• To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
• Fulfil and manage your orders. We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through the Sites.
• Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in competitions.
• Request Feedback. We may use your information to request feedback and to contact you about your use of our Sites.
• For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share information with your consent, to comply with laws, to protect your rights, or to fulfil business obligations.

We may process or share data based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

• Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work: Payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts.
• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

WHO WILL YOUR INFORMATION BE SHARED WITH?

• Advertising, Direct Marketing, and Lead Generation, Mailerlite (Email Marketing), Sendcloud (Postal Service)
• Web and Mobile Analytics, Google Analytics, Metorik, Cloudflare

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. No purpose in this policy will require us keeping your personal information for longer than 2 years.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

WHAT ARE YOUR PRIVACY RIGHTS?

These may include the right:

• to request access and obtain a copy of your personal information,
• to request rectification or erasure;
• to restrict the processing of your personal information;
• if applicable, to data portability.
• In certain circumstances, you may also have the right to object to the processing of your personal information.
• to withdraw your consent at any time.
• If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

DO WE MAKE UPDATES TO THIS POLICY?

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may contact operations@vapes-bars.com.