Electronic Communications Policy (PECR)

This Privacy and Electronic Communications Regulations (PECR) policy outlines how website collects and uses personal information, including cookies and similar technologies. We are committed to protecting the privacy of our customers and complying with all applicable laws and regulations.

Consent

We will obtain consent from our customers before sending any marketing communications, including email, telephone, or text messages. Customers have the right to opt-out of these communications at any time.

Cookies

Our website uses cookies to enhance the user experience and improve the functionality of our website. Cookies are small text files that are stored on the user’s computer or mobile device. We will obtain consent from our customers before placing any cookies on their device.

We use the following types of cookies:

Essential cookies: These cookies are necessary for the website to function correctly and cannot be disabled. They include cookies that enable customers to log in and access secure areas of the website. Performance cookies: These cookies collect information about how customers use our website, such as which pages are visited most frequently. This information is used to improve the website’s performance and usability.

Functionality cookies: These cookies remember customer preferences, such as language settings, and personalize the user’s experience.

Targeting cookies: These cookies track customer browsing behaviour and enable us to deliver personalized marketing messages.

We will provide customers with clear and comprehensive information about the use of cookies on our website and how to manage them.

Data Protection

We will ensure that all personal information collected from our customers is processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). We will only collect and use personal information that is necessary for the purposes for which it is collected.

We will take appropriate measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. We will ensure that all third-party service providers who process personal information on our behalf are also compliant with data protection regulations.

Data Collected

We may collect the following information from our customers:

Name and contact information, including email address and telephone number.

Demographic information, such as age, gender, and location.

Payment information, including credit card details.

We will only use this information for the purposes for which it was collected, such as processing orders and providing customer service.

Disclosure of Information

We will not disclose personal information to any third parties unless we have obtained the customer’s consent or are required to do so by law. We may use third-party service providers to process personal information on our behalf, such as payment processors or shipping companies. We will ensure that any third-party service providers are compliant with data protection regulations.

Retention of Information

We will retain personal information for as long as necessary to fulfil the purposes for which it was collected, including any legal or regulatory requirements. We will securely delete personal information when it is no longer required.

Changes to Policy

We reserve the right to modify this PECR policy at any time. Customers should review this policy periodically for any changes. We will notify customers of any material changes to this policy.

We are committed to protecting the privacy of our customers and complying with all applicable laws and regulations. We will regularly review and update this PECR policy to ensure that it remains accurate and up-to-date. If you have any questions or concerns about our PECR policy or the use of personal information on our website, please contact us.